Retail Sales Associate / Customer Service

Elements Massage; Boise (ID); On-site; USD 20,664 - 23,419; Part time

Benefits offered by this job

Free monthly massage

Monthly bonuses

Paid vacation

Full insurance benefits

Retirement and child care benefits

Job summary

Elements Massage in Boise and Meridian is seeking a Wellness Membership Advisor to lead sales and customer service within their wellness program. The advisor will enroll clients, ensure a seamless experience, and work collaboratively within a supportive team environment. Ideal candidates have a minimum of one year of sales experience, are team-oriented, and possess strong listening skills. The position offers a warm atmosphere, training, and benefits, including free monthly massages and bonuses.

Qualifications

• At least one year of sales and customer service experience in a retail environment.
• Team-oriented thinker with the ability to learn new computer software.

Responsibilities

• Enroll clients into the Elements Massage Wellness Program.
• Provide excellent customer service both on the phone and in the studio.
• Ensure a seamless appointment paperwork and payment process.
• Collaborate with managers and massage therapists to create a positive environment.

Skills

Sales process following

Customer loyalty building

Active listening

Handling client criticism

Job description

Overview

Elements Massage in Boise and Meridian are looking for engaging and outgoing personalities for our Wellness Membership Advisor (WMA) position. Our WMAs lead the sales and customer service of our members and new clients. They create an exceptional experience for our clients every time they enter the studio.

Our business is built on Wellness Program sales and we award our team when we meet our objectives.

• Free monthly massage

• Monthly bonuses

• Paid vacation

• Full Insurance benefits for eligible employees, retirement and child care benefits and much more

The responsibilities are:

• Following our proven sales process to enroll clients into the Elements Massage Wellness Program, a no hassle, month to month membership plan
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless and accurate
• Working as a team with our Managers and Massage Therapists to create a positive environment where clients receive the experience they deserve

The ideal candidate possesses the following skills:

• Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
• Must like talking, but more important, love listening
• Be capable of turning every incident of client criticism into a story of great client service. In return, we will provide:
• The opportunity to be part of a team that is focused on the wellness of others
• A warm, professional atmosphere
• Training and proven processes to support your success
• Variety in your work that is both challenging and rewarding

Qualified candidates should have at least one year of sales and customer service experience in a retail environment, be a team oriented thinker and possess the ability to learn new computer software.

Job Information:

• Come join one of the fastest growing segments of the healthcare industry, apply today!
• 18-36 per week
• $15-$17 hourly
• Willingness to work weekends and evenings

Please contact Michelle at [phone] or [e-mail] for more information or schedule an interview!

Legal Disclaimer

Copyright 2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners' studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.