Retail Sales Associate / Customer Service

Elements Massage; Birmingham (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Dental & Vision

Short Term Disability

Accidental Insurance

Complimentary massage

Job summary

Elements Massage in Birmingham, MI is seeking an energetic front desk associate to greet clients, schedule appointments and drive Wellness Program sales. You will ensure a smooth check-in/out, explain program benefits, and deliver a warm, spa-like experience for every guest.

This role centers on hospitality and building client loyalty. Ideal candidates enjoy talking but listening even more, have retail or service experience, and can use simple computer tools to process scheduling and payments.

Qualifications

• Excellent listening and communication with clients
• Ability to follow our proven sales process to sell wellness program
• Prior retail sales or customer service experience preferred
• Experience in spa or hospitality environment a plus

Responsibilities

• Create an exceptional massage experience for every client
• Be the first and final face of hospitality in the studio or on the phone
• Inform clients about Elements Wellness Program benefits
• Ensure paperwork and payments are brief, painless, and accurate
• Collaborate with Studio Manager and Therapists to keep clients at the center

Skills

Listening

Communication skills

Sales process

Customer service

Job description

Overview

If you’re looking for a job where you can positively change the lives of clients in a meaningful way, then look no further!

Pay and Benefits

• Pay $15-$17 per hour based on experience
• Bonuses based on monthly Wellness Program sales
• Dental, Vision, Short Term Disability, Accidental Insurance
• Complimentary monthly massage

Responsibilities and Duties

• Elements Massage is looking for someone who can create an exceptional massage experience for every client every time they enter our studio
• Being the first and final face of hospitality, whether on the phone or in the studio
• Informing all clients about the benefits of the Elements Wellness Program
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Studio Manager and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills

• The right candidate must like talking, but more importantly, love listening to all new clients, established clients, and prospective clients
• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa like or similar environment is preferred; creating a client experience that distinguishs their value with our attention and hospitality
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy to learn computer programs
• Driven to create the best work environment for our clients

Legal Disclaimer

2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.