Retail Sales Associate: Customer-Focused, Flexible Schedule

newbalance; Leesburg (VA); On-site; USD 20,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Lifestyle reimbursement

Vacation time

Holidays

Parental leave

Employee discount

Job summary

New Balance in Leesburg, VA is seeking Retail Sale Associates to ensure smooth store operations and deliver exemplary customer service. You will use product knowledge and selling techniques to assist customers through every step of the transaction while representing the New Balance brand.

The role requires a customer-focused approach, strong communication, teamwork, and flexibility to work weekends or holidays.

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift 50 lbs with assistance and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Basic math

Flexibility

Tools

Cash register

Job description

New Balance in Leesburg, VA is seeking Retail Sale Associates to ensure smooth store operations and deliver exemplary customer service. You will use product knowledge and selling techniques to assist customers through every step of the transaction while representing the New Balance brand.

The role requires a customer-focused approach, strong communication, teamwork, and flexibility to work weekends or holidays.