Retail Sales Associate - Customer Focus & Community Impact

Goodwill of Greater Washington; Rockville (MD); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Same day pay

PTO (personal time off)

Life insurance

Dental and vision benefits

Pet insurance

Employee discounts

EAP

401(k) with company match after 1 year

Job summary

Goodwill of Greater Washington is hiring at our Rockville store to deliver friendly customer service, process transactions, and maintain orderly sales floors. You will assist customers, keep shelves neat, and help with daily housekeeping and register duties.

The role emphasizes strong communication, basic math, and physical ability to stand and lift up to 40 pounds. Prior retail experience is a plus; bilingualism is valued.

Qualifications

• Ability to effectively communicate with customers and teammates.
• Provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for up to 7 hours per shift.
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Rings items accurately on the register and handles transactions.
• Demonstrates accurate cash handling and use of POS systems.
• Maintains knowledge of merchandise and assists customers with questions.
• Keeps floor merchandise neat and assists customers with purchases.
• Maintains a clean professional appearance.

Skills

Customer service

Cash handling

Communication

Basic math

Stamina

Lifting 40 lbs

Computer basics

Multilingual (English fluency)

Education

High School Diploma or equivalent

Tools

Cash register

POS system

Job description

Goodwill of Greater Washington is hiring at our Rockville store to deliver friendly customer service, process transactions, and maintain orderly sales floors. You will assist customers, keep shelves neat, and help with daily housekeeping and register duties.

The role emphasizes strong communication, basic math, and physical ability to stand and lift up to 40 pounds. Prior retail experience is a plus; bilingualism is valued.