Community-Focused Retail Sales & Service Specialist

Goodwill-of-Greater-Washington-; Manassas (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill of Greater Washington is seeking a friendly Retail Sales Associate to be the face of our store. You will deliver professional service, handle transactions, assist customers, and keep merchandise organized on the floor.

Join a collaborative team focused on excellent customer experiences, community impact, and flexible daily duties. The role emphasizes cash handling, product knowledge, and a neat, welcoming store appearance.

Qualifications

• Communicate effectively with customers and GGW associates.
• Provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Perform basic math skills.
• Stand for up to 7 hours per 8-hour shift.
• Bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Rings items accurately on the register
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• Keeps floor merchandise neat and assists customers with purchase selections.
• Maintains a clean professional appearance
• Maintain an orderly and clean register area
• Familiarize with store security procedures and exercise security practices when necessary
• Perform general housekeeping duties to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• Perform other duties as assigned by management

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a friendly Retail Sales Associate to be the face of our store. You will deliver professional service, handle transactions, assist customers, and keep merchandise organized on the floor.

Join a collaborative team focused on excellent customer experiences, community impact, and flexible daily duties. The role emphasizes cash handling, product knowledge, and a neat, welcoming store appearance.