Full-Time Retail Sales Associate — Customer-Focused

Goodwill of Greater Washington; Rockville (MD); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Same day pay

Accrued PTO

Paid holidays

Holiday premium pay

Life insurance

Short/long term disability

Medical benefits

Dental and vision

Pet insurance

Employee discounts

Employee assistance program (EAP)

401(k) with match after 1 year

Job summary

Goodwill of Greater Washington in Rockville, MD, is seeking a friendly Retail Associate to help customers, ring up sales, and keep merchandise neatly displayed. You will provide professional and courteous service in-store, on the phone, and for inquiries around purchases.

The role emphasizes accurate cash handling, fast checkout, and product knowledge. You will contribute to a positive shopping experience while upholding store appearance and security procedures.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints and perform basic math.
• Ability to stand for long periods (up to 7 hours) and lift up to 40 pounds.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Ensures merchandise is placed on the sales floor in a timely manner.
• Rings items accurately on the register and handles cash to make change.
• Maintains knowledge of merchandise and answers customer questions promptly.
• Keeps floor merchandise neat and assists customers with purchases.
• Maintains a clean, professional appearance and area around the register.
• Performs general housekeeping and store upkeep duties as assigned by management.

Skills

Customer service

Communication

Cash handling

Basic math

Stand for long periods

Lifting up to 40 pounds

Computer familiarity

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Goodwill of Greater Washington in Rockville, MD, is seeking a friendly Retail Associate to help customers, ring up sales, and keep merchandise neatly displayed. You will provide professional and courteous service in-store, on the phone, and for inquiries around purchases.

The role emphasizes accurate cash handling, fast checkout, and product knowledge. You will contribute to a positive shopping experience while upholding store appearance and security procedures.