Retail Sales Associate — Customer Experience Champion

Goodwill-of-Greater-Washington-; Sterling (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Goodwill of Greater Washington is seeking a retail team member to provide friendly, professional service to customers, ring up purchases, and keep the sales floor organized. You will assist shoppers, answer questions, and help maintain store cleanliness and appearance.

In this role you will handle cash with accuracy, restock merchandise promptly, and support daily store operations in a collaborative, community-focused environment.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to customers inside the store, outside of the store, and on the phone.
• Ensures merchandise is placed on the sales floor in a timely manner.
• Rings items accurately on the register and handles cash.
• Maintains knowledge of merchandise and assists customers with selections.
• Keeps floor merchandise neat and orderly and maintains a clean appearance.
• Maintains familiarity with store security procedures and safeguards the register area.
• Performs general housekeeping duties such as sweeping, mopping, and dusting.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Tools

Cash register

Job description

Goodwill of Greater Washington is seeking a retail team member to provide friendly, professional service to customers, ring up purchases, and keep the sales floor organized. You will assist shoppers, answer questions, and help maintain store cleanliness and appearance.

In this role you will handle cash with accuracy, restock merchandise promptly, and support daily store operations in a collaborative, community-focused environment.