Retail Sales Associate — Customer-First, Flexible Hours

newbalance; Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance (3 options) + dental

Vision insurance

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement $1,000 yearly

4 weeks of vacation + 12 holidays

Parental leave

Associate discount

Online learning and development

Mentorship programs

Job summary

New Balance seeks a Retail Sales Associate to deliver extraordinary customer service in our stores. You will apply product knowledge, assist customers through the sales process, and represent the New Balance brand with professionalism.

Responsibilities include greeting customers, understanding their needs, explaining product features, and closing sales while maintaining a neat, well-stocked sales floor. Prior retail experience is a plus; a flexible schedule including weekends/holidays is often

Qualifications

• Must be 18 years or older.
• Strong customer service and verbal communication skills.
• Familiarity with cash register functions.
• Ability to perform basic math.
• Demonstrated ability to flourish in a team environment.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model: Greet and make customer contact.
• Understand the customer's needs.
• Educate the customer on product features and benefits.
• Solve any customer problems/answer any questions.
• Transact the sale through suggestive selling, multiple selling, and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses.

Skills

Customer service

Verbal communication

People person

Cash register familiarity

Basic math

Team player

Retail experience

Tools

Cash register

Job description

New Balance seeks a Retail Sales Associate to deliver extraordinary customer service in our stores. You will apply product knowledge, assist customers through the sales process, and represent the New Balance brand with professionalism.

Responsibilities include greeting customers, understanding their needs, explaining product features, and closing sales while maintaining a neat, well-stocked sales floor. Prior retail experience is a plus; a flexible schedule including weekends/holidays is often