Retail Sales Associate — Customer Experience Pro

storesalesassociate; Sanford (FL); On-site; USD 27,000 - 35,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain strong product knowledge on the store floor. You will engage with customers, process transactions accurately, and support merchandising efforts to enhance the shopping experience.

This role requires a proactive, reliable team member capable of flexible scheduling including nights and weekends, with a focus on loss prevention and ensuring a clean, organized sales floor.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Customer service

Communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver outstanding customer service and maintain strong product knowledge on the store floor. You will engage with customers, process transactions accurately, and support merchandising efforts to enhance the shopping experience.

This role requires a proactive, reliable team member capable of flexible scheduling including nights and weekends, with a focus on loss prevention and ensuring a clean, organized sales floor.