Retail Sales Associate: Customer Experience Champion

storesalesassociate; Thomasville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

CITITRENDS, Inc. in-store position for a Sales Associate requires delivering excellent customer service and possessing product knowledge to enhance shopper satisfaction. You will stay actively engaged with customers, communicate effectively, and maintain integrity in a dynamic retail environment.

The role emphasizes team collaboration, loss prevention awareness, and flexible scheduling to cover nights and weekends. A professional appearance and adherence to store policies are expected.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic mathematical calculations.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, adhering to fitting room policies, ringing customers in, thanking customers and inviting them to return.
• Follows all safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.
• Performs other duties as assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Math skills

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. in-store position for a Sales Associate requires delivering excellent customer service and possessing product knowledge to enhance shopper satisfaction. You will stay actively engaged with customers, communicate effectively, and maintain integrity in a dynamic retail environment.

The role emphasizes team collaboration, loss prevention awareness, and flexible scheduling to cover nights and weekends. A professional appearance and adherence to store policies are expected.