Retail Sales Associate - Customer Experience

storesalesassociate; Fort Myers (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and maintain knowledge of merchandise in a fast-paced retail environment.

You will assist customers, handle transactions, and support store operations, including merchandising, pricing changes, and loss prevention. The role requires a proactive, professional appearance and the ability to work a flexible schedule including nights and weekends.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible schedule including nights and weekends.
• Strong math abilities for basic calculations.

Responsibilities

• Process freight.
• Assist with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return.
• Follows all safety procedures.
• Must keep a professional, neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains our exchange/refund policies to customers after transactions.
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
• Performs other duties as may be assigned.

Skills

Communication

Flexible schedule

Math skills

Cash handling

Education

High school diploma

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and maintain knowledge of merchandise in a fast-paced retail environment.

You will assist customers, handle transactions, and support store operations, including merchandising, pricing changes, and loss prevention. The role requires a proactive, professional appearance and the ability to work a flexible schedule including nights and weekends.