Retail Sales Associate: Customer Experience Champion

Citi Trends, Inc.; Kansas City (MO); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Citi Trends, Inc. is seeking a Store Sales Associate in the Kansas City area to deliver excellent customer service and maintain knowledge of merchandise to ensure customer satisfaction.

The role requires a proactive, engaging individual who can work in a dynamic retail setting, handle transactions, and support store operations while adhering to company policies. Flexibility, including nights and weekends, is essential.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assists with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, and inviting them to return.
• Follows all safety procedures.
• Keeps a professional, neat appearance with name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Loss Prevention procedures and reports incidents of theft or dishonesty.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Math calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Sales Associate in the Kansas City area to deliver excellent customer service and maintain knowledge of merchandise to ensure customer satisfaction.

The role requires a proactive, engaging individual who can work in a dynamic retail setting, handle transactions, and support store operations while adhering to company policies. Flexibility, including nights and weekends, is essential.