Customer-Centric Retail Sales Associate

Citi Trends, Inc.; Lancaster (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

Citi Trends, Inc. is hiring a Sales Associate to deliver exceptional customer service and maintain strong product knowledge to ensure customer satisfaction. The role requires proactive engagement with shoppers, integrity, clear communication, and the ability to thrive in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, support staff involvement, and assist with change management initiatives within the store environment.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages).

Responsibilities

• Processes freight and pricing updates as needed.
• Balances register according to company policy.
• Offers courteous customer service, greeting customers and assisting with fitting rooms.
• Explains exchange/refund policies to customers after transactions.
• Maintains cleanliness and organization of the sales floor and fitting room areas.
• Supports loss prevention efforts and reports suspicious activity.

Skills

Excellent communication

Flexible schedule

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is hiring a Sales Associate to deliver exceptional customer service and maintain strong product knowledge to ensure customer satisfaction. The role requires proactive engagement with shoppers, integrity, clear communication, and the ability to thrive in a fast-paced retail setting.

The Sales Associate will contribute to a positive work culture, support staff involvement, and assist with change management initiatives within the store environment.