Retail Sales Associate — Customer‑Centric & Team‑Driven

Macy's Jobs; Maryland; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy's, Inc. is seeking a Retail Selling Colleague to blend selling with genuine hospitality on the sales floor and in the fitting rooms. You will understand each customer’s needs and offer personalized recommendations while driving performance and loyalty through engaging, friendly service.

This role emphasizes teamwork, a customer-first approach, and keeping the shopping space inviting. Full-time schedules typically involve 30+ hours per week, with weekend shifts included.

Qualifications

• Availability to work flexible hours including days, evenings, weekends and holidays
• Effective communication with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules in English
• Comfortable communicating and collaborating with customers and colleagues
• Ability to meet daily sales goals and engage with customers

Responsibilities

• Be welcoming to customers, greet them, and build relationships to bring customers back
• Maintain a clean, organized, and inviting sales floor and fitting rooms
• Recover the floor and fitting rooms, update signs and pricing, and support merchandise moves
• Share loyalty program benefits, ensure customers have what they need, and thank them by name
• Work as part of a team to deliver excellent service and meet sales goals

Job description

Macy's, Inc. is seeking a Retail Selling Colleague to blend selling with genuine hospitality on the sales floor and in the fitting rooms. You will understand each customer’s needs and offer personalized recommendations while driving performance and loyalty through engaging, friendly service.

This role emphasizes teamwork, a customer-first approach, and keeping the shopping space inviting. Full-time schedules typically involve 30+ hours per week, with weekend shifts included.