Customer-Experience Retail Sales Pro

Macy's; Braintree (MA); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, creating standout shopping experiences. You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in the fitting room.

The role emphasizes warmth, product knowledge, and teamwork to achieve selling goals and drive customer loyalty. Full-time colleagues are typically scheduled for 30+ hours per week with weekend shifts;

Qualifications

• Excellent customer service and interpersonal skills to make shoppers feel welcome.
• Ability to understand customer needs and translate them into product recommendations.
• Strong communication, active listening, and relationship-building for selling goals.

Responsibilities

• Greet and engage customers in a warm, genuine way to build rapport.
• Recommend products by asking questions and understanding preferences.
• Offer options and solutions to complete the sale and close the purchase.
• Wrap up the shopping journey with a thank you and loyalty program info.
• Maintain product knowledge and assist with pricing, markdowns, and store standards.
• Ensure clean, organized department and fitting rooms for a positive shopping experience.

Skills

Customer service

Sales

Communication

Product knowledge

Teamwork

Tools

POS system

Job description

Macy's is seeking a Retail Selling Colleague to blend selling with genuine hospitality, creating standout shopping experiences. You’ll understand customer needs, offer personalized recommendations, and connect them with the right products and services on the sales floor or in the fitting room.

The role emphasizes warmth, product knowledge, and teamwork to achieve selling goals and drive customer loyalty. Full-time colleagues are typically scheduled for 30+ hours per week with weekend shifts;