Customer Experience Retail Associate

Macy's, Inc.; Town of Yorktown (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s, Inc. is seeking a Retail Selling Colleague to blend selling with genuine hospitality, delivering standout shopping experiences. You’ll understand each customer’s needs and connect them with the right products and services, whether on the sales floor or in fitting rooms.

Your warmth, product knowledge and personal approach will drive loyalty and meet sales targets. The role emphasizes teamwork, a welcoming store environment, and proactive customer engagement, with full-time schedules that

Qualifications

• Customer-focused selling with a friendly demeanor is essential.
• Ability to communicate with customers, co-workers, and supervisors.
• Comfort with reading and following employment policies in English.

Responsibilities

• Greet customers and engage in friendly conversations to understand needs.
• Keep the sales floor clean, organized, and well-stocked throughout the day.
• Explain loyalty programs and promotions to customers.
• Assist with merchandise moves and price signage to maintain a shoppable environment.
• Process transactions accurately and help ensure a positive checkout experience.

Skills

Customer service

Sales

Communication

Teamwork

Hospitality

Tools

POS system

Job description

Macy’s, Inc. is seeking a Retail Selling Colleague to blend selling with genuine hospitality, delivering standout shopping experiences. You’ll understand each customer’s needs and connect them with the right products and services, whether on the sales floor or in fitting rooms.

Your warmth, product knowledge and personal approach will drive loyalty and meet sales targets. The role emphasizes teamwork, a welcoming store environment, and proactive customer engagement, with full-time schedules that