Customer-Centric Retail Sales Associate

Macy's; King of Prussia (PA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Retail Selling Colleague to blend selling with genuine hospitality, helping customers find products and services while meeting sales goals. You’ll be on the sales floor or in the fitting room, delivering warm, personal service and building lasting connections with shoppers.

You’ll also help keep the space inviting, answer questions, and contribute to a team focused on performance and customer loyalty. This role emphasizes teamwork, flexibility, and a customer‑first mindset.

Qualifications

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meeting daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• You can work on your own but are great with team dynamics.
• You can handle electronic devices with no problem.

Responsibilities

• Greet customers and create welcoming conversations to build relationships.
• Assist customers with product selection and provide personalized recommendations.
• Maintain a clean, organized sales floor and fitting rooms.
• Support merchandise moves and price sign updates throughout the day.
• Finish interactions by confirming loyalty program benefits and thanking customers by name.

Skills

Customer service

Communication

Teamwork

Sales goals

Job description

Macy’s is seeking a Retail Selling Colleague to blend selling with genuine hospitality, helping customers find products and services while meeting sales goals. You’ll be on the sales floor or in the fitting room, delivering warm, personal service and building lasting connections with shoppers.

You’ll also help keep the space inviting, answer questions, and contribute to a team focused on performance and customer loyalty. This role emphasizes teamwork, flexibility, and a customer‑first mindset.