Retail SaaS Customer Lifecycle Lead

DataDrone Inc.; Cheyenne, Northern (WY, KY); Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

DataDrone Inc. is seeking a high-velocity Customer Success professional to own the full retail customer lifecycle, from demo to onboarding and churn follow-ups. You will operate a self-serve SaaS model with a strong emphasis on rapid, personalized engagements, documenting patterns, and maintaining a clean CRM.

You will deliver demos, log activities, and collaborate with Product to identify friction points while ensuring customers remain engaged and successful across the lifecycle.

Formación

• Experience with high-volume, low-touch self-serve SaaS environments.
• Ability to deliver personalized product demos in under 20 minutes.
• Spot recurring issues to identify systemic patterns.
• Handle churn conversations with professionalism and tact.
• Maintain a clean CRM with complete interaction history.
• Communicate clearly in writing; provide concise friction reports.

Responsabilidades

• Deliver personalized demos within 48 hours of prospect requests.
• Manage the retail/demo pipeline from inquiry to conversion.
• Provide escalated onboarding support for self-serve customers.
• Respond to churn signals within 24 hours and document learnings.
• Surface product friction patterns to Product Manager monthly.
• Keep documentation and playbooks up to date for retail.

Conocimientos

Self-serve SaaS experience

Personalized demos

Pattern recognition

Churn handling

CRM management

Clear written communication

Herramientas

CRM

Analytics dashboard

Chatbot escalations

Video conferencing

Slack

Google Drive

AI copilot

Descripción del empleo

DataDrone Inc. is seeking a high-velocity Customer Success professional to own the full retail customer lifecycle, from demo to onboarding and churn follow-ups. You will operate a self-serve SaaS model with a strong emphasis on rapid, personalized engagements, documenting patterns, and maintaining a clean CRM.

You will deliver demos, log activities, and collaborate with Product to identify friction points while ensuring customers remain engaged and successful across the lifecycle.