Remote SaaS Customer Success Manager: Retention & Growth

Cardata; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Remote-first

Flexible working hours

Mentorship

Extended medical/dental

Wellness account

Unlimited time off

Job summary

Cardata is seeking a Customer Success professional to own post-implementation transitions and time-to-value, partnering with an Implementation Specialist to drive success for B2B SaaS customers.

You will analyze customer program data, influence cross-functional teams, and focus on retention, renewals, and account expansion in a remote-first environment with flexible hours and mentorship.

Qualifications

• 3-5 years in Customer Success or related, ideally B2B SaaS.
• Proven track record in retention, renewals, GRR, NRR, and account expansion.

Responsibilities

• Own the post-implementation transition and time-to-value, partnering with Implementation Specialist.
• Turn data into action, analyze customer program data, and influence cross-functionally.

Skills

Customer Success

Renewals & Retention

Data-driven decisions

Cross-functional collaboration

Job description

Cardata is seeking a Customer Success professional to own post-implementation transitions and time-to-value, partnering with an Implementation Specialist to drive success for B2B SaaS customers.

You will analyze customer program data, influence cross-functional teams, and focus on retention, renewals, and account expansion in a remote-first environment with flexible hours and mentorship.