Customer Success Lead — Growth & Adoption

Paycom

Scaggsville (MD)

On-site

USD 70,000 - 110,000

Full time

12 days ago

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Job summary

Stage Front is hiring a Customer Relationship Manager to build lasting customer partnerships and maximize value from Stage Front products. You will own onboarding, adoption, and health monitoring across a portfolio of accounts, driving retention and growth.

You will collaborate with Product and Engineering to relay feedback and influence improvements, conduct regular business reviews, and advocate for customer needs while maintaining accurate data in the CRM.

Qualifications

3–4+ years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment.
Experience working with CRM platforms and data reporting to monitor customer health and performance.
Experience collaborating cross-functionally with Sales, Product, and Engineering teams.
Experience in the live event or ticketing industry is a strong plus.

Responsibilities

Manage a portfolio of customer accounts, serving as the primary post-sale contact.
Drive onboarding and ensure smooth implementation experience.
Monitor customer health metrics and address risks to retention proactively.
Increase product adoption through training, enablement, and ongoing engagement.
Conduct regular business reviews to demonstrate value and identify growth opportunities.