Remote Customer Success Manager: Drive Growth & Renewals

Lever, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

Unlimited PTO

Paid parental leave

Online legal services

Financial planning services

Pet insurance discounts

Travel discounts

Career development resources

Employee referral bonus

Merit-based growth opportunities

Job summary

SugarAI is redefining CRM through AI-powered insights and differentiated customer experiences. We are seeking a Customer Success leader to own post-sale lifecycle, drive renewals, and identify upsell opportunities for our SaaS platform.

You will collaborate with sales, product, and support teams to maximize customer value, renewals, and long-term satisfaction across client accounts in a fast-growing environment.

Qualifications

• 4-7 years of experience in customer success, account management, or client-facing sales roles with renewals, retention and expansion within SaaS B2B.
• Ability to build long-lasting client relationships and advise on business processes through technology.
• Proven ability to identify upsell/cross-sell opportunities and drive revenue KPIs.
• Strong communication across all organizational levels, including executives.
• Thrives in a dynamic environment, manages multiple priorities, and maintains a proactive attitude.
• Collaborates across teams to ensure a seamless client experience and share best practices.

Responsibilities

• Build and maintain relationships with key stakeholders within client accounts.
• Own post-sale lifecycle for assigned accounts, renewal management and retention strategies.
• Identify and execute upsell and cross-sell opportunities across existing portfolios.
• Use client data and analytics to track account health and tailor success strategies.
• Collaborate with sales, product, and support teams to address customer needs.
• Advocate for customers by communicating feedback to product, sales, and marketing teams.

Skills

Proven Track Record

Customer-Centric Mindset

Revenue Growth Expertise

Communication Excellence

Resilience & Motivation

Team Collaboration

Job description

SugarAI is redefining CRM through AI-powered insights and differentiated customer experiences. We are seeking a Customer Success leader to own post-sale lifecycle, drive renewals, and identify upsell opportunities for our SaaS platform.

You will collaborate with sales, product, and support teams to maximize customer value, renewals, and long-term satisfaction across client accounts in a fast-growing environment.