Retail Print Production Lead: Customer Focus & Team Growth

Staples; Wayne (NJ); Sur place; USD 24 000 - 25 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Full medical, dental and vision

Associate discounts on merchandise and

Discounts at retailers/restaurants

Paid time off

Résumé du poste

Staples in Wayne, NJ seeks a Print Production Lead to manage the production workflow for print orders submitted in-store, online, or via email. You will operate print equipment, produce proofs, and design quick edits to meet client needs while delivering exceptional service in a team-driven retail environment.

You will train staff, maintain equipment, and develop efficient production processes, ensuring quality and timely delivery.

Qualifications

• Flexible schedule based on store’s needs.
• Ability to multi-task, prioritize and rank production steps for many jobs.
• Attention to detail and keen eye for quality issues throughout print production.
• Must be able to engage and speak to customers and understand their needs.
• Ability to work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs) and understand desktop publishing software including Adobe and Publisher.
• Ability to lift and move supplies in the 10-50 pound range, stand and walk continuously.

Responsabilités

• Be the primary print producer as customers submit print orders in-store, online and through email.
• Use print equipment, produce proofs and samples for consultation, design quick edits.
• Drive customer satisfaction by assessing customers’ needs, providing exceptional customer service, and focusing on quality.
• Train and coach associates to assist in print production as needed.
• Create and manage production workflow, set standards and processes for the rest of the team.
• Maintain machine functionality and organization (e.g., planogramming of completed orders, supplies, etc.).
• Be flexible on responsibilities (e.g., cleaning, stocking shelves, other duties as assigned).

Connaissances

Flexible schedule

Multi-tasking

Detail-oriented

Customer service

Team player

Conflict resolution

Integrity

Computer skills

Lifting 10-50 lbs

Description du poste

Staples in Wayne, NJ seeks a Print Production Lead to manage the production workflow for print orders submitted in-store, online, or via email. You will operate print equipment, produce proofs, and design quick edits to meet client needs while delivering exceptional service in a team-driven retail environment.

You will train staff, maintain equipment, and develop efficient production processes, ensuring quality and timely delivery.