Retail Personal Banker I - Training & Growth Path

Fifth Third Bank; California (MO); On-site; USD 44,000 - 70,000; Full time

Job summary

Fifth Third Bank is seeking candidates for a Retail Personal Banker I track, beginning with a 4-8 week onboarding and rotations in operations and Sales & Service. The program concludes with a certification to validate skills for the Retail Personal Banker family.

The role combines teller duties with frontline sales and consultative needs identification. Selected candidates will build relationships, acquire new households, and deepen existing customer relationships through in-branch or mobile

Qualifications

• College degree or work experience providing transferrable skills, or, combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through NMLS.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities.
• Establish close working relationships with assigned Business Partners, referring customers to provide timely and holistic financial solutions.
• Consistently meet/exceed customer experience and production goals and enhance year-over-year revenue growth.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and policies.

Skills

Sales activities

Cross-selling

Financial Needs Assessment

Customer relationship

Verbal/written communication

Education

College degree

Job description

Fifth Third Bank is seeking candidates for a Retail Personal Banker I track, beginning with a 4-8 week onboarding and rotations in operations and Sales & Service. The program concludes with a certification to validate skills for the Retail Personal Banker family.

The role combines teller duties with frontline sales and consultative needs identification. Selected candidates will build relationships, acquire new households, and deepen existing customer relationships through in-branch or mobile