Retail Personal Banker I — Growth & Cross-Sell

Fifth Third Bank; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking candidates for the Retail Personal Banker I program. The role begins with a 4-8 week onboarding and education program including rotations in operations and Sales & Service, with a certification at the end.

After onboarding, the Personal Banker I uses consultative sales to identify customer needs, cross-sell products, and deepen relationships, while supporting teller transactions as part of the platform team. Travel for training may be required.

Qualifications

• College degree or work experience providing transferrable skills.
• Experience in the financial industry preferred.
• Comfort with sales activities to acquire new customers and cross-sell.
• Ability to analyze credit and financial information.

Responsibilities

• Use consultative sales to build a customer profile and identify needs.
• Maintain knowledge of Retail products and cross-sell appropriately.
• Reach out to customers using approved tools to set appointments.
• Cross-sell to existing customers and engage in outside sales activities.
• Collaborate with partners to refer customers for holistic solutions.
• Meet/exceed customer experience and production goals.

Skills

Sales experience

Customer service

Communication

Math skills

Professional appearance

Education

College degree or equivalent

Job description

Fifth Third Bank in Charlotte, NC is seeking candidates for the Retail Personal Banker I program. The role begins with a 4-8 week onboarding and education program including rotations in operations and Sales & Service, with a certification at the end.

After onboarding, the Personal Banker I uses consultative sales to identify customer needs, cross-sell products, and deepen relationships, while supporting teller transactions as part of the platform team. Travel for training may be required.