Retail PC Technician: BYO Builds, Repairs & Solutions

Opportunities to; Westmont (IL); Presencial; USD 25.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discount

Tuition reimbursement

Paid time off

401(k) retirement plan

Vendor training

Career growth opportunities

Descripción de la vacante

Micro Center in Westmont, IL is seeking a Retail Computer Technician to diagnose and repair a wide range of devices, build custom PCs, and advise customers on solutions to protect and enhance their technology investments.

The role emphasizes staying current with the latest products and technologies, maintaining certifications, and delivering clear, professional communication while providing exceptional service at the service counter.

Formación

• High School diploma or equivalent; related computer service repair or technical customer service experience preferred.
• Industry certifications are preferred and are required within 90 days of hire (company paid).
• Excellent communication & interpersonal skills with multitasking and prioritization abilities.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Requires standing and walking throughout the service department for the duration of each shift.
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent lifting of 26–50 lbs (occasional up to 100 lbs).
• Use of manual/power hand tools to perform delicate repairs and keep up with retail products.

Responsabilidades

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers and related equipment.
• Recommend service solutions including data backups, antivirus, extended warranties, and support subscriptions.
• Diagnose and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for our BYO sales team.
• Maintain technical certifications and stay updated on products and technologies.
• Maintain cash till and handle customer transactions; keep a clean, organized workspace and track inventory.
• Communicate service event updates via face-to-face, phone, SMS, and email with customers.

Educación

High School diploma or equivalent

Herramientas

Soldering irons

Heat guns

Screwdrivers

Descripción del empleo

Micro Center in Westmont, IL is seeking a Retail Computer Technician to diagnose and repair a wide range of devices, build custom PCs, and advise customers on solutions to protect and enhance their technology investments.

The role emphasizes staying current with the latest products and technologies, maintaining certifications, and delivering clear, professional communication while providing exceptional service at the service counter.