Retail Computer Technician - Build PCs, Troubleshoot & Grow

Opportunities to; Fairfax (VA); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company M

Industry-Leading Vendor and Company培训

Clear Career Growth and Advancement

Descripción de la vacante

Micro Center in Fairfax, VA seeks a self-motivated, results-oriented Retail Computer Technician. This role helps customers get the most from their technology through expert troubleshooting, repair recommendations, and exceptional service.

They diagnose and repair devices, assemble custom PCs, and recommend solutions that protect and enhance customers' technology investments. You’ll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and

Formación

• High School diploma or equivalent with one year of related computer service repair/technical customer service experience preferred.
• Industry certifications preferred; required within 90 days of hire (company paid).
• Excellent communication and interpersonal skills with ability to multi-task.

Responsabilidades

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers and electronics.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for BYO sales team.
• Maintain knowledge of manuals and certifications and stay up-to-date on products and technologies.
• Maintain a cash till, handle transactions, and keep the work area clean and inventory tracked.
• Communicate status to customers via face-to-face, phone, SMS, and email.
• Ensure customer service standards and handle difficult situations professionally.
• Perform additional duties as assigned.

Conocimientos

Customer service

Technical troubleshooting

Communication

Multi-tasking

Educación

High School diploma or equivalent

Herramientas

Screwdrivers

Soldering irons

Heat guns

Descripción del empleo

Micro Center in Fairfax, VA seeks a self-motivated, results-oriented Retail Computer Technician. This role helps customers get the most from their technology through expert troubleshooting, repair recommendations, and exceptional service.

They diagnose and repair devices, assemble custom PCs, and recommend solutions that protect and enhance customers' technology investments. You’ll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and