Retail PC Repair & Customer Solutions Tech

Micro Center, Inc.; Village of Westbury (NY); Presencial; USD 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Schedules

Medical, Dental and Vision Benefits

Employee Discount (Friends & Family)

Tuition Reimbursement & Education Dis.

Paid Time Off

401K Plan

Descripción de la vacante

Micro Center is seeking self-motivated Retail A+ Computer Technicians to diagnose hardware and software issues and guide customers through solutions. You will explain issues, recommend components, and assemble customized computer systems while maintaining accurate information and a welcoming customer experience.

This role requires CompTIA A+ or related certifications within 90 days and physical ability to lift up to 50 lbs.

Formación

• High School diploma or equivalent required; related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.
• Excellent communication and interpersonal skills; ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs and stand for prolonged periods.
• Shifts include hours before/after store hours, mornings, nights, weekends, and holidays.

Responsabilidades

• Identify, diagnose, and document hardware or software problems on computers or related equipment.
• Provide consultative solutions and build repeat business through customer satisfaction.
• Recommend components and configurations and assemble customized computer systems.
• Communicate service events clearly via face-to-face, phone, text, and email.

Conocimientos

Communication skills

Customer service

Multitasking

Physical stamina

Educación

High School diploma or equivalent

CompTIA A+ certification

ACMT certification

ACiT certification

Descripción del empleo

Micro Center is seeking self-motivated Retail A+ Computer Technicians to diagnose hardware and software issues and guide customers through solutions. You will explain issues, recommend components, and assemble customized computer systems while maintaining accurate information and a welcoming customer experience.

This role requires CompTIA A+ or related certifications within 90 days and physical ability to lift up to 50 lbs.