Retail Computer Technician & PC Build Pro

Micro Center; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Dental Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Match

Vendor Training

Career Growth

Job summary

Micro Center is seeking a self-motivated Retail Computer Technician to help customers get the most from their technology by providing expert troubleshooting, repairs, and exceptional service at the service counter. You will diagnose and repair devices, assemble custom PCs, and stay current on products and vendor certifications while delivering clear, professional communication.

This role requires standing, lifting up to 100 lbs occasionally, and flexible hours including weekends.

Qualifications

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience preferred.
• Industry certifications are preferred and are required within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Must be able to stand and walk for duration of shift; occasional heavy lifting up to 100 lbs.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for a variety of computers and related products.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for BYO builds.
• Maintain technical certifications and vendor certifications while staying current on products and technologies.
• Maintain a clean, organized service area and accurate inventory.
• Provide timely updates to customers via face-to-face, phone, SMS, and email.
• Ensure customer service standards are met and handle difficult situations professionally.
• Perform additional duties as assigned.

Skills

Communication skills

Customer service

Education

High School diploma or equivalent

Industry certifications preferred (within 90 days)

Job description

Micro Center is seeking a self-motivated Retail Computer Technician to help customers get the most from their technology by providing expert troubleshooting, repairs, and exceptional service at the service counter. You will diagnose and repair devices, assemble custom PCs, and stay current on products and vendor certifications while delivering clear, professional communication.

This role requires standing, lifting up to 100 lbs occasionally, and flexible hours including weekends.