Retail Partnerships & Store Ops Manager

T-Mobile US Inc.; Severn (MD); On-site; USD 49,000 - 89,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts

Transit programs

Job summary

T-Mobile is seeking a Retail Sales Manager to oversee partner-location operations, drive customer engagement, and achieve sales goals. You will lead a sales team, deliver product education, and ensure excellent service while upholding operational standards.

Success is measured by customer satisfaction, sales growth, and team development. You will collaborate with store partners, coach staff, and manage day-to-day activities to maximize performance and partner outcomes.

Qualifications

• High School Diploma/GED required.
• 2–4 years of retail sales management experience preferred.
• 2–4 years of sales and sales management experience preferred.

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets
• Manage store operations including opening, closing, and adherence to operational standards
• Coach and provide feedback to team members to improve customer interactions and sales skills
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications
• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Customer service

Sales management

Operations coordination

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Retail Sales Manager to oversee partner-location operations, drive customer engagement, and achieve sales goals. You will lead a sales team, deliver product education, and ensure excellent service while upholding operational standards.

Success is measured by customer satisfaction, sales growth, and team development. You will collaborate with store partners, coach staff, and manage day-to-day activities to maximize performance and partner outcomes.