Retail Operations Lead: Partner Stores & Growth

T-Mobile US Inc.; Hot Springs (AR); On-site; USD 49,000 - 89,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. is seeking a retail operations leader to manage partner-located stores, guide a sales team, and drive customer engagement and sales performance. You will ensure operational standards and coach staff to deliver outstanding service.

The role emphasizes building strong partnerships with store leadership, maintaining product knowledge, and contributing to customer satisfaction and revenue growth within a fast-paced retail environment.

Qualifications

• High School Diploma/GED is required.
• 2-4 years management experience in retail sales (preferred).
• 2-4 years sales & sales management experience (preferred).

Responsibilities

• Lead and develop the sales team to achieve customer engagement and sales performance targets
• Manage store operations including opening, closing, and adherence to operational standards
• Coach and provide feedback to team members to improve customer interactions and sales skills
• Maintain knowledge of products, services, promotions, and ensure team compliance with corporate communications
• Build and sustain partnerships with store-in-store partner leadership and sales teams to drive customer outcomes
• Also responsible for other duties/projects as assigned by business management as needed

Education

High School Diploma/GED

Management experience in retail sales

Sales & sales management experience

Job description

T-Mobile USA, Inc. is seeking a retail operations leader to manage partner-located stores, guide a sales team, and drive customer engagement and sales performance. You will ensure operational standards and coach staff to deliver outstanding service.

The role emphasizes building strong partnerships with store leadership, maintaining product knowledge, and contributing to customer satisfaction and revenue growth within a fast-paced retail environment.