Retail Partner & Customer Experience Leader

boottbarnext; Kentucky; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Merchandise discount

Paid Time Off

Insurance: Medical, Dental, Vision & 1

401(k) plan

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to lead store operations and deliver an exceptional in-store experience. You will partner with the leadership team to drive sales, develop team members, and ensure accurate cash handling and POS transactions.

Ideal candidates bring 1–2 years of retail sales experience, strong leadership, and flexibility to work varied shifts, including nights and weekends. Travel up to 10% to support local stores may be required.

Qualifications

• 1–2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed expectations to build customer relationships.
• Become an expert in product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, info capture).
• Be informed on current promotions and promotions ads.
• Maintain merchandising standards and assist with floor moves and displays.
• Process merchandise and monitor replenishment of floor stock.
• Complete sales transactions accurately at POS; manage cash and media.
• Develop skills and improve metrics with store leadership.
• Complete opening/closing procedures per policy and Time & Attendance.
• Adhere to laws and company policies.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance and appearance.

Skills

Retail sales

Leadership

Communication

Time management

Organization

Tools

POS system

Merchandising tools

Job description

Boot Barn is seeking a Key Holder to lead store operations and deliver an exceptional in-store experience. You will partner with the leadership team to drive sales, develop team members, and ensure accurate cash handling and POS transactions.

Ideal candidates bring 1–2 years of retail sales experience, strong leadership, and flexibility to work varied shifts, including nights and weekends. Travel up to 10% to support local stores may be required.