Key Holder: Lead Customer Experience & Store Growth

boottbarnext; Wyoming (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, lead store partners, and help drive sales goals. You will become an expert in product categories, maintain merchandising standards, assist with floor moves, and process transactions at POS.

Candidates should have 1–2 years retail sales experience, strong leadership and communication skills, flexible schedule including nights and weekends, and the ability to travel up to 10% for local store support.

Qualifications

• 1–2 years of retail sales experience.
• Demonstrates strong leadership, communication, time management and organization skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT, ADT, item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the Time and Attendance policy.
• Adhere to and enforce all local, federal and state laws in addition to Company policies and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Leadership

Communication

Time management

Organization

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to engage customers, lead store partners, and help drive sales goals. You will become an expert in product categories, maintain merchandising standards, assist with floor moves, and process transactions at POS.

Candidates should have 1–2 years retail sales experience, strong leadership and communication skills, flexible schedule including nights and weekends, and the ability to travel up to 10% for local store support.