Retail Paint Customer Experience Specialist

Sherwin-Williams Co.; Dothan (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist for Store #2371 in Dothan, AL. You will work with wholesale and retail customers to determine needs, answer questions, and recommend the right solutions.

The role emphasizes prompt resolution of concerns and maintaining high product quality and display standards. The position supports achieving sales goals and requires lifting up to 50 lbs regularly and up to 70 lbs occasionally, with flexible hours including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Driver’s License

Customer service

Retail sales

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist for Store #2371 in Dothan, AL. You will work with wholesale and retail customers to determine needs, answer questions, and recommend the right solutions.

The role emphasizes prompt resolution of concerns and maintaining high product quality and display standards. The position supports achieving sales goals and requires lifting up to 50 lbs regularly and up to 70 lbs occasionally, with flexible hours including evenings and weekends.