In-Store Paint & Customer Service Specialist

The Sherwin-Williams Company; Dothan (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #2371 in Dothan, AL. This role involves assisting retail and wholesale customers, answering product questions, and recommending the right solutions to achieve sales goals.

The position requires excellent customer service, ability to lift up to 50–70 lbs, and willingness to work evenings/weekends. Prior retail or paint-supply experience is a plus, with Spanish language skills considered an advantage.

Qualifications

• Experience in customer-facing roles or retail sales.
• Ability to communicate effectively with customers and coworkers.
• Bilingual abilities (Spanish) a plus and may be preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks; assist in deliveries as needed.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Multilingual (Spanish)

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #2371 in Dothan, AL. This role involves assisting retail and wholesale customers, answering product questions, and recommending the right solutions to achieve sales goals.

The position requires excellent customer service, ability to lift up to 50–70 lbs, and willingness to work evenings/weekends. Prior retail or paint-supply experience is a plus, with Spanish language skills considered an advantage.