Retail Ops Leader & Service Manager — Flexible Schedule

Burlington; West Palm Beach (FL); On-site; USD 31,684 - 45,460; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

Paid time off

Paid holidays

401(k) plan

Associate discount

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, coach Cashiers and Customer Service Supervisors, and ensure exceptional customer service and professionalism.

You will supervise receiving operations, manage staffing and training, partner with district and regional teams, and act as Manager on Duty to model leadership and drive results in a fast-paced retail environment.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large/multi-unit retail setting.
• Flexibility to work early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience using scheduling and reporting computer software.
• Occasional travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance, asset protection, sales, and record keeping.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations execution and receiving SOPs.
• Manage the receiving process including transfers, debits, damages, and chargebacks with the Receiving Supervisor to maintain inventory accuracy.
• Act as Manager on Duty; model leadership and drive store results with customers and staff.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.

Skills

Retail management

Customer service

Team leadership

Scheduling software

Inventory management

Multitasking

Tools

Excel

POS systems

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store operations, coach Cashiers and Customer Service Supervisors, and ensure exceptional customer service and professionalism.

You will supervise receiving operations, manage staffing and training, partner with district and regional teams, and act as Manager on Duty to model leadership and drive results in a fast-paced retail environment.