Retail Operations & Service Leader (Flexible Hours)

Burlington Coat Factory Whse. Corp.; Minneapolis (MN); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

Paid time off and holidays

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Minneapolis to lead store operations and customer service teams, uphold company standards, and drive results.

You will coach cashiers and receiving staff, oversee POS and asset protection, and partner with the Store Manager and district leaders to optimize staffing and operations. This role requires a hands-on leader proficient in retail processes and customer service excellence.

Qualifications

• 3+ years of Retail Management or Store Operations experience
• Experience leading store teams including Customer Service and Cashiers
• Ability to work a flexible schedule (early mornings, nights, weekends, holidays) and lift up to 40 lbs

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy adherence, accurate cash handling, asset protection, and customer flow at registers.
• Manage the overall execution of store operations and receiving SOPs, including transfers, debits, damages, and chargebacks.
• Act as Manager on Duty (MOD) to lead by example and drive results with customers and associates.
• Support Store Manager in staffing, sourcing, interviewing, training, and succession planning; collaborate with District/Regional teams.

Skills

Retail management

Store operations

Leadership

Customer service

Tools

Scheduling software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Minneapolis to lead store operations and customer service teams, uphold company standards, and drive results.

You will coach cashiers and receiving staff, oversee POS and asset protection, and partner with the Store Manager and district leaders to optimize staffing and operations. This role requires a hands-on leader proficient in retail processes and customer service excellence.