Retail Ops Lead: Elevate Store Experience & Team Growth

Sephora; Brick Township (NJ); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusion & Belonging culture

Competitive hourly pay

Job summary

Sephora in Brick Township is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach a team to deliver an exceptional client experience. You will lead the operations team, ensure standards, and promote a culture of accountability and growth.

The role requires 2+ years in a leadership-capacity in retail or hospitality, strong problem-solving, and excellent communication to support a peak retail environment.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Drive brand presentation: lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Support client experience: partner with the team to deliver exceptional service and contribute to achieving store goals.
• Coach and develop: guide and train team members to build a fulfilling path at Sephora while learning operational processes and selling behaviors.

Skills

Leadership

Retail operations

Coaching

Team motivation

Communication skills

Problem-solving

Attention to detail

Time management

Physical stamina

Job description

Sephora in Brick Township is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach a team to deliver an exceptional client experience. You will lead the operations team, ensure standards, and promote a culture of accountability and growth.

The role requires 2+ years in a leadership-capacity in retail or hospitality, strong problem-solving, and excellent communication to support a peak retail environment.