Retail Ops Lead - Elevate Customer Experience

sephora.com; Dallas (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing programs

Job summary

Sephora is seeking an Operations Leader at the TX-Northpark store in Dallas to drive operational excellence, oversee the operations team, inventory, and merchandising, and coach colleagues toward delivering an exceptional client experience.

You will lead inventory management, replenishment, order fulfillment, storefront presentation, and safety compliance, while fostering an inclusive, high-performance culture.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Partner with the team to deliver exceptional service and contribute to achieving store goals.
• Coach and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork in the store and promote a culture of openness.
• Uphold Sephora standards by following company policies and ensuring a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

People development

Operations

Inventory management

Merchandising

Communication

Job description

Sephora is seeking an Operations Leader at the TX-Northpark store in Dallas to drive operational excellence, oversee the operations team, inventory, and merchandising, and coach colleagues toward delivering an exceptional client experience.

You will lead inventory management, replenishment, order fulfillment, storefront presentation, and safety compliance, while fostering an inclusive, high-performance culture.