Retail Operations Leader & Team Coach

SEPHORA; Austin (TX); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Job summary

Sephora in Austin, TX is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach team members to deliver an exceptional client experience. The role requires leadership experience in retail or hospitality, strong communication, and physical stamina for daily store tasks.

You will lead an operations team, manage replenishment and order fulfillment, ensure standards, and contribute to a welcoming, inclusive environment while developing people.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with problem-solving and organizational skills.
• Effective time management in a dynamic retail environment.
• Excellent communication and interpersonal skills.
• Motivate teams and foster a collaborative, accountable culture.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment to maintain operational standards.
• Lead visual merchandising and store presentation, coordinating promotional events to drive sales.
• Partner with the team to deliver exceptional client service and hit store goals.
• Coach and develop team members, guiding them through Sephora processes and performance metrics.
• Foster inclusivity and teamwork to create an empowering work environment.
• Uphold Sephora standards and ensure a safe, engaging shopping experience.

Skills

Leadership

Team coaching

Communication

Problem-solving

Attention to detail

Time management

Team motivation

Job description

Sephora in Austin, TX is seeking an Operations Leader to drive store operations, oversee inventory and merchandising, and coach team members to deliver an exceptional client experience. The role requires leadership experience in retail or hospitality, strong communication, and physical stamina for daily store tasks.

You will lead an operations team, manage replenishment and order fulfillment, ensure standards, and contribute to a welcoming, inclusive environment while developing people.