Retail Operations Leader - Elevate Store Experience

Sephora USA, Inc; Austin (TX); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora USA, Inc. in Austin, TX-The Domain is seeking an Operations Leader to drive store operations, inventory control, and merchandising, ensuring an exceptional client experience.

You will lead the operations team, oversee inventory and merchandising, and coach associates to perform at their best while upholding Sephora standards within a dynamic retail environment.

Full-time hourly role with 30-40 hours per week; availability during peak retail times (nights, weekends, holidays) is required.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.

Responsibilities

• Lead with impact: oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation: lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience: partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop: guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Inventory management

Coaching

Merchandising

Communication

Teamwork

Time management

Problem solving

Job description

Sephora USA, Inc. in Austin, TX-The Domain is seeking an Operations Leader to drive store operations, inventory control, and merchandising, ensuring an exceptional client experience.

You will lead the operations team, oversee inventory and merchandising, and coach associates to perform at their best while upholding Sephora standards within a dynamic retail environment.

Full-time hourly role with 30-40 hours per week; availability during peak retail times (nights, weekends, holidays) is required.