Store Operations Leader: Drive Brand & Team Excellence

LVMH; Friendswood (TX); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Healthcare benefits

Inclusive culture

Job summary

Sephora is seeking an Operations Leader for the TX-Baybrook store to drive operational excellence, lead the operations team, and ensure a superior client experience. You will oversee inventory, merchandising, and coach colleagues to perform at their best.

The role emphasizes coaching, process knowledge, and adherence to Sephora standards, with a focus on delivering exceptional service during peak hours and events.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong communication and interpersonal skills; ability to coach and develop teams.

Responsibilities

• Oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Lead visual merchandising and store maintenance to uphold Sephora brand and drive sales.
• Partner with the team to deliver exceptional client service and help achieve store goals.
• Coach and train team members to develop skills and understand store processes and performance metrics.
• Foster inclusivity and teamwork; promote a culture of openness and accountability.
• Uphold Sephora policies to ensure a safe and enjoyable shopping experience for all.

Skills

Leadership

Inventory management

Coaching & development

Communication

Time management

Problem-solving

Organizational skills

Attention to detail

Team motivation

Physical stamina

Job description

Sephora is seeking an Operations Leader for the TX-Baybrook store to drive operational excellence, lead the operations team, and ensure a superior client experience. You will oversee inventory, merchandising, and coach colleagues to perform at their best.

The role emphasizes coaching, process knowledge, and adherence to Sephora standards, with a focus on delivering exceptional service during peak hours and events.