Retail Ops Lead - Drive Store Excellence & Pet Care

PetSmart; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart is seeking a Retail Operations Lead to drive store performance in Albuquerque, NM. This role oversees merchandising, inventory management, pet care operations, and staff scheduling, with responsibility for opening/closing the store and ensuring a safe, welcoming shopping environment.

The position emphasizes leadership, hands-on coaching, and adherence to policies while delivering a superior customer experience and maintaining store standards.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability; evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to maintain an organized store layout and attention to detail.

Responsibilities

• Lead and develop associates; provide training and coaching.
• Oversee daily store operations and task completion.
• Drive merchandising, inventory, pricing, and promotional activities.
• Ensure POS accuracy and policy compliance.
• Open and close the store as needed.
• Maintain pet care standards and a safe store environment.

Skills

Retail supervision

Customer focus

Merchandising

POS systems

Safety/compliance

Tools

POS systems

Inventory software

Microsoft Office

Job description

PetSmart is seeking a Retail Operations Lead to drive store performance in Albuquerque, NM. This role oversees merchandising, inventory management, pet care operations, and staff scheduling, with responsibility for opening/closing the store and ensuring a safe, welcoming shopping environment.

The position emphasizes leadership, hands-on coaching, and adherence to policies while delivering a superior customer experience and maintaining store standards.