Clearance Outlet Store Manager

Goodwill San Francisco Bay; South San Francisco (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Goodwill San Francisco Bay is seeking a Store Operations Manager to lead retail operations in the California market. You will drive income, revenue, and productivity while overseeing donation processing, pricing, and customer service to donors and shoppers.

This leadership role requires experience in thrift retail, strong people management, and a commitment to maintaining a safe, well-branded store environment. You will collaborate across departments to achieve annual goals.

Qualifications

• High School Diploma or equivalent.
• Five years’ work experience in Retail Management, preferably thrift.
• Five years’ customer service experience.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check.
• Ability to speak and read English proficiently.

Responsibilities

• Develops and implements a retail operations plan to hit income, revenue and production goals.
• Monitors product levels daily to hit the bottom line against targets.
• Manages payroll and operating costs to budget.
• Delivers excellent customer service to donors and customers.
• Ensures stores are clean, well-kept and reflect the Goodwill brand.
• Partners with community businesses to promote the Goodwill mission.
• Leads store leadership training and development.
• Oversees donation processing and product pricing/display per standards.
• Ensures security, health and safety policies are followed and updated as needed.
• Collaborates with Asset Protection, HR, Safety, Finance, etc. to meet goals.

Skills

Leadership

Customer service

Budgeting

Microsoft Office

Communication

Education

High School Diploma or equivalent

Job description

Drives retail business operations at the Utah Warehouse Clearance Center for Goodwill of the San Francisco Bay. Key responsibilities include people leadership, store operations, financial management, inventory control, donation processing, customer service, and training and development of store leadership.

Essential Duties and Responsibilities:

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Monitors product levels (floor work, as-is, recycle, trash) daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately,
• Partners with community businesses and organizations to promote Goodwill mission.
• Serves as a Goodwill ambassador to the community.
• Ensures that store leadership are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Team Members process, price, and display product per company standards and to achieve store goals.
• Ensures that Team Members are operating per company standards and procedures, relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Maintains regular and consistent in-person attendance.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• Five years’ work experience in Retail Management, preferably thrift
• Five years’ customer service experience
• Proficient in Microsoft Office Suite
• Ability to pass a background check, where applicable for position
• Ability to speak and read English proficiently