Retail Operations & Visual Merchandising Associate

Crate and Barrel; Paramus (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Crate and Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor. You will handle customer orders, inventory, and display presentation while upholding store policies and safety.

The role emphasizes teamwork, adaptability, and a positive attitude to support fast-paced operations. Reporting to the Assistant Store Leader, you’ll collaborate with the team, learn relevant systems, and contribute to pricing, promotions, and curbside services.

Qualifications

• Customer service experience preferred.
• Retail experience preferred.
• Able to work in a fast-paced environment.
• Strong communication and organizational skills.
• Willing to learn store systems and procedures.
• Able to engage customers with product knowledge.

Responsibilities

• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner
• Assist in preparing the stockroom for inventory and perform assigned inventory duties
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management, as appropriate
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Manual
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise, as needed
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers, as needed
• Promote the brand by engaging customers in creative activities and demonstrations, as needed

Skills

Customer service

Interpersonal skills

Teamwork

English communication

Adaptability

Multitasking

Retail experience

Stockroom/merchandising

Tools

POS system

AS400 system

SKU tagging guns

Tape machine

Office equipment

Job description

Crate and Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor. You will handle customer orders, inventory, and display presentation while upholding store policies and safety.

The role emphasizes teamwork, adaptability, and a positive attitude to support fast-paced operations. Reporting to the Assistant Store Leader, you’ll collaborate with the team, learn relevant systems, and contribute to pricing, promotions, and curbside services.