Retail Operations & Merchandising Specialist

Crate & Barrel; Costa Mesa (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate to support stockroom functions and salesfloor presentation. You will process orders, assist with inventory, and uphold visual merchandising standards while collaborating with store teams.

The role emphasizes strong customer service, safety, and adaptability in a fast-paced retail environment. Training on store systems and processes will be provided.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Customer service experience preferred.
• Retail experience preferred.
• Good reading and written language skills (English).
• Ability to work in a flexible environment and adapt to business changes.
• Commitment to store safety standards and training.

Responsibilities

• Process all incoming and outgoing packages and curbside orders in a timely manner.
• Assist in preparing and maintaining the stockroom for inventory.
• Perform stock checks and maintain an organized stockroom.
• Execute visual merchandising standards on the sales floor.
• Ensure products and displays are stocked and available for customers.
• Provide excellent service and uphold company standards in selling and teamwork.

Skills

Interpersonal skills

Customer service

Retail experience

Communication skills

Teamwork

Tools

POS system

AS400 system

Email system

Learning management system

Telephone/intercom system

Job description

Crate & Barrel is seeking an Operations Associate to support stockroom functions and salesfloor presentation. You will process orders, assist with inventory, and uphold visual merchandising standards while collaborating with store teams.

The role emphasizes strong customer service, safety, and adaptability in a fast-paced retail environment. Training on store systems and processes will be provided.