Retail & Donations Supervisor

Goodwill Greater Milwaukee & Chicago; Kenosha (WI); On-site; USD 36,000 - 56,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago in Kenosha, WI is seeking a Retail Supervisor to help lead store and donation center operations. You will motivate the team to meet customer satisfaction and production goals, and drive revenue through merchandising and engaging customer interactions.

The role requires coaching staff, maintaining safety and asset protection, and coordinating with store management on scheduling and daily workflows. Strong communication and adaptability are essential.

Qualifications

• Two years of supervisory experience preferred.
• Ability to complete forklift certification.
• Work varied schedule including weekends as needed.
• Must have working phone for communication accessibility.

Responsibilities

• Understand and abide by policies, procedures and programs.
• Oversee security and loss prevention practices as per policy.
• Operate as a service experience leader (SEL); manage register and customer flow.
• Maintain a safe and orderly work environment and ensure equipment safety.
• Assist with hiring processes and training as needed.

Skills

Supervisory experience

Customer service

Communication

Safety awareness

Job description

Goodwill Greater Milwaukee & Chicago in Kenosha, WI is seeking a Retail Supervisor to help lead store and donation center operations. You will motivate the team to meet customer satisfaction and production goals, and drive revenue through merchandising and engaging customer interactions.

The role requires coaching staff, maintaining safety and asset protection, and coordinating with store management on scheduling and daily workflows. Strong communication and adaptability are essential.