Retail Operations Specialist — Elevating Customer Experience

DICK'S Sporting Goods; Town of Victor (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

DICK’S Sporting Goods is seeking store teammates to help create a welcoming shopping experience. You will greet customers, understand their needs, and assist with product selection while maintaining store standards.

The role involves processing merchandise, restocking backrooms, and supporting freight and transfers. A focus on safety, teamwork, and customer service is essential in this role.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repetitively.
• Ability to stand or walk for extended periods of time (up to 4 hours).
• Ability to work at heights with ladder or aerial devices (if required).

Responsibilities

• Greet teammates and customers; proactively understand needs and assist shopping.
• Process merchandise; keep backroom organized and accessible with Freight Flow/Operations Lead.
• Uphold merchandising and presentation standards.
• Assist with unloading trucks, processing freight, transfers, RTVs, claims.
• Support customer experiences by following service level standards.

Skills

Customer-focused experience

Physical stamina

Lift up to 35 lbs

Teamwork

Job description

DICK’S Sporting Goods is seeking store teammates to help create a welcoming shopping experience. You will greet customers, understand their needs, and assist with product selection while maintaining store standards.

The role involves processing merchandise, restocking backrooms, and supporting freight and transfers. A focus on safety, teamwork, and customer service is essential in this role.