Retail Operations & Customer Experience Associate

Dick's Sporting Goods; Fayetteville (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Dick's Sporting Goods is hiring store teammates who are passionate about creating an exceptional shopping experience by helping athletes find what they need and by maintaining high brand and execution standards.

You will greet customers and teammates, keep the backroom organized, uphold merchandising standards, assist with freight and transfers, and support safety, loss prevention, and inclusive, respectful in-store culture. This role emphasizes teamwork and a commitment to excellent service.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Accountability

Customer Focus

Collaborative

Instills Trust

Decision-Making

Action-Oriented

Job description

Dick's Sporting Goods is hiring store teammates who are passionate about creating an exceptional shopping experience by helping athletes find what they need and by maintaining high brand and execution standards.

You will greet customers and teammates, keep the backroom organized, uphold merchandising standards, assist with freight and transfers, and support safety, loss prevention, and inclusive, respectful in-store culture. This role emphasizes teamwork and a commitment to excellent service.