Retail Operations Specialist

Dick's Sporting Goods; Frisco (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates to help create an exceptional shopping experience by proactively assisting athletes and customers. You will greet customers, understand their needs, and help with merchandise processing and backroom organization.

Responsibilities include adhering to safety and SOPs, maintaining presentation standards, and supporting the team across the store. This role emphasizes teamwork, customer service, and reliable execution of store operations.

Qualifications

• Experience in retail, operations, maintenance, or customer-focused roles.
• Ability to handle merchandise processing and backroom organization.
• Strong customer service orientation and teamwork.
• Ability to greet customers proactively and understand their needs.
• Comfort with standing, lifting up to 35 lbs and repetitive motions.

Responsibilities

• Greet teammates and customers to understand their needs and assist shopping experience.
• Ensure merchandise is processed according to programs; backroom organized with Freight/Operations Lead.
• Uphold merchandising and presentation standards.
• Assist with unloading trucks and processing freight, transfers, RTVs, claims, freight processing.
• Fulfill customer experience standards through all processes.
• Adhere to safety, loss prevention, and SOPs; protect company information.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Skills

Retail experience

Customer-focused

Physical stamina

Job description

DICK'S Sporting Goods is seeking store teammates to help create an exceptional shopping experience by proactively assisting athletes and customers. You will greet customers, understand their needs, and help with merchandise processing and backroom organization.

Responsibilities include adhering to safety and SOPs, maintaining presentation standards, and supporting the team across the store. This role emphasizes teamwork, customer service, and reliable execution of store operations.