Store Ops Associate: Elevate Customer Experience

DICK'S Sporting Goods, Inc.; Fayetteville (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking store teammates to deliver an exceptional shopping experience by proactively assisting athletes and customers with product needs, while maintaining merchandising standards and backroom organization.

Team members participate in receiving, freight processing, and safety procedures, contributing to a welcoming, inclusive store environment that supports performance and service excellence.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.

Responsibilities

• Greet teammates and customers and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.

Skills

Customer-Focus

Collaborative

Instills Trust

Decision-Making

Action-Oriented

Job description

DICK’S Sporting Goods, Inc. is seeking store teammates to deliver an exceptional shopping experience by proactively assisting athletes and customers with product needs, while maintaining merchandising standards and backroom organization.

Team members participate in receiving, freight processing, and safety procedures, contributing to a welcoming, inclusive store environment that supports performance and service excellence.